Always: Intrigued by systems, how people behave within systems, and how we collectively change systems
Now:
Leading and scaling the Service Design practice for Citibank’s Wealth business & company-wide data transformation
Focused on: Participatory design, org design, stakeholder engagement, research, experience strategy — and more maps than you can imagine
Teaching undergrad at Parsons School of Design
Renovating in the Hudson Valley
Recovering from being very online (will I ever recover?)
Previously:
Led Sharehold, an innovation consultancy
Dare to Lead & New Ventures West
Community design & research on belonging at work during times of uncertainty
Client Highlights: Meta, Waymo, Google, Grammarly, General Electric, Pepsi, Meetup, National Geographic, DoSomething.org, Tory Burch Foundation, The Skoll Foundation, Cornell Tech, Central Synagogue, and many more
Court-appointed advocate at CASA
Also Into: Organizational behavior, being present, watercoloring, looking at trees, GenAI everything — and having fewer bullets in these lists
Portraits by Ruxandra Duru
